Refund policy

General

All returns for change of mind will be strictly at the discretion of Slatwerx. To be eligible for a return, you must contact Slatwerx by email or phone within 7 days from receipt of your order. 

What Items Can Be Returned?

Change of Mind (COM) - Returns will only be available on stock items and full length aluminium stock. Shipping will be at customer expense.

Damaged or Incorrect - Returns will be offered in the case your items are not as per your order summary or your items are damaged in transit. Shipping cost will be covered by Slatwerx.

Exceptions / non-returnable items
As most products sold by Slatwerx are custom manufactured to your selection, we are not generally able to offer a return. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@slatwerx.com.au. Please note that the return address will be based on the order type and your location. As such you are not to ship any returns without first receiving eligibility and delivery address confirmation from Slatwerx.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@slatwerx.com.au.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges on custom cut to order items will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@slatwerx.com.au.